All tickets (58)

ID	Title	Priority	Status	Requester	Assignee	SLA
#SD-1043	VPN connection not working Can't connect to company VPN from home	High	In progress	JK Jan Kowalski	TL Tomasz L.	On track
#SD-1042	New laptop request MacBook Pro 14" for new developer	Normal	Waiting	MN Maria Nowak	PZ Piotr Z.	On track
#SD-1041	Access to CRM for new hire Grant CRM access and sales dashboard permissions	Normal	New	AW Anna W.	Unassigned	On track
#SD-1040	Printer in room 204 not working Paper jam error, toner may need replacement	Low	In progress	KD Katarzyna D.	PZ Piotr Z.	Breached
#SD-1039	Email signature template update Update company-wide email signature with new branding	Low	Closed	RM Robert M.	TL Tomasz L.	On track

#SD-1043

VPN connection not working

Description

I'm unable to establish a VPN connection from my home office. The client keeps timing out after about 30 seconds. This started this morning after the Windows update. I've already tried restarting the machine and reinstalling the VPN client, but the issue persists. I need urgent help as I'm blocked from accessing internal systems.

Comments (2)

Tomasz Lewandowski 17.04.2026 10:24

I've checked the VPN server logs — looks like a certificate issue after the latest update. I'll push a new certificate to your device. Please check back in 30 minutes.

Jan Kowalski 17.04.2026 11:05

Thanks! The new certificate came through and VPN is working now. Just one dropped reconnect so far — I'll let you know if it happens again.

Status

Priority

Assignee

Tomasz Lewandowski

SLA

Deadline 17.04.2026 17:00

Remaining 5h 42m

Attachments

vpn-log.pdf 248 KB
error-screenshot.jpg 612 KB

History

17.04.2026 09:12

Ticket created
17.04.2026 09:47

Assigned to Tomasz Lewandowski
17.04.2026 10:24

Comment added
17.04.2026 11:05

Status changed to In progress